How do you ensure product quality? We are committed to providing you with high - quality products. All items are carefully selected and undergo strict quality inspections before being listed on our store. If you receive a product with quality issues, please contact our customer service promptly. We will offer solutions such as returns or exchanges.
How do I choose the right size? Size standards may vary for different product categories. On each product's detail page, you can find a detailed size chart. Compare your actual body measurements with the chart to make the right choice. If you're still unsure, our customer service team is available to offer professional advice.
Is the product color the same as in the picture? We strive to ensure that product images accurately represent the actual color. However, due to differences in screen displays on various devices, there may be a slight variation between the product's actual color and what you see in the picture. The actual product color upon receipt shall prevail.
2. Order - related
How do I place an order? Browse our website, select the products you like, and add them to your shopping cart. Once you've confirmed the product details and quantities in the cart, click "Checkout". Fill in the shipping address, contact information, choose a payment method, and submit your order to complete the process.
Can I modify my order after submission? If your order status shows "Unpaid", you can modify some information such as the shipping address and contact details on the order details page. If the order has been paid, it's generally not possible to modify it directly. Please contact our customer service as soon as possible. We'll do our best to assist, but we can't guarantee the modification will be successful.
When will my order be shipped? We will arrange to ship your order within 1-2 business days after successful payment (shipment may be delayed for special products or during promotional periods; check the product detail page for specific information). After shipping, you can track the shipping progress using the tracking number provided on the order details page.
3. Delivery - related
What delivery methods are available? We cooperate with several well - known logistics companies to offer multiple delivery options, such as standard express and expedited express. At checkout, you can choose the delivery method that suits your needs. Delivery fees and time frames vary depending on the method selected.
What areas do you deliver to? Currently, we deliver to most regions worldwide. However, some remote areas may not be covered or may require additional delivery time. At checkout, the system will automatically determine whether delivery is available based on the shipping address you enter. If delivery is not available, the system will prompt you.
What if the product is damaged during transit? If the product you receive is damaged during transit, please confirm it with the courier on the spot when signing for it and take pictures as evidence. Contact our customer service as soon as possible, providing relevant photos and order information. We will verify the situation and provide a free replacement or process a refund for you.
4. Payment - related
What payment methods do you support? We support various common payment methods, including PayPal, credit card (Visa, MasterCard, etc.), and other international payment platforms. You can choose the payment method that suits you best. All payment methods use secure encryption technology to protect your payment information.
What if I encounter payment problems? If you have issues during payment, such as payment failure or double - charging, first check your network connection and the balance of your payment account. If the problem persists, contact our customer service immediately, providing the payment order number, payment time, and payment amount. We will assist you in resolving the issue.
How do you ensure payment security? We attach great importance to payment security. Advanced encryption technology is used to encrypt your payment information, ensuring the security of your personal information and funds during the payment process. Additionally, we cooperate with legitimate payment institutions and follow strict payment security standards and regulations.
5. After - sales - related
Can I return or exchange products? Subject to our return and exchange policy, some products are eligible for returns and exchanges. Please contact our customer service within 15 days of receiving the product, keeping the product in its original packaging, with all accessories intact, unused, and in a condition suitable for resale. For returns or exchanges not due to quality issues, you will be responsible for the round - trip shipping costs. For quality - related returns or exchanges, we will cover the relevant shipping fees.
How do I apply for after - sales service? If you need to apply for after - sales service, you can contact us in the following ways: Send an email to support@chenhalili.com Provide your order number, problem description, and your desired solution. We will handle your request as soon as possible.
How long does it take to process after - sales requests? We will contact you within 1-2 business days after receiving your after - sales request to confirm the handling plan. Generally, the return or exchange process will be completed within 3-5 business days after receiving the returned product (the actual time may vary depending on the circumstances).
6. Privacy and Policy - related
How do you protect my personal information? We highly value the protection of your personal information and strictly comply with relevant laws and regulations. We have implemented various security measures, including data encryption and access control, to prevent the leakage, loss, or improper use of your personal information. For detailed privacy policies, please refer to the "Privacy Policy" at the bottom of our website.
What are the terms of your service agreement? Our service agreement stipulates your rights and obligations when using our website, as well as the terms and conditions of the services we provide. You can view the specific content in the "Terms of Service" at the bottom of the website. Please read and agree to this agreement carefully before using our services.
