TRACK YOUR ORDER

Quickly locate the status of your order
With our “Track Your Order” feature, you can easily check the status of your order, from order placement to delivery to final delivery, every step of the way. Simply enter your order number or log in with your account information and you'll have instant access to the latest logistics updates.

How to use this feature
Visit the tracking page: Go to the top navigation bar of the website or to your personal center, find and click on the “Track Your Order” link.
Enter Order Information: If you are not logged in, please enter your order number and the email address or cell phone number associated with your order.
View Order Details: The system will display the status of your order, including processing progress, estimated ship date, shipping method, current location and estimated delivery time.
Real-time update alerts: Choose to subscribe to SMS or email notification services to be the first to receive alerts when the status of your order changes.
Featured Functions
Multi-platform support: Not only can you use it on the web, we also provide order tracking function within the mobile app to keep track of your orders anytime, anywhere.
Feedback channel: If you encounter any problems or have special needs, you can directly submit inquiries or request help through the “Contact Us” button on the tracking page.
Order History: After logging in, you can view the history of past orders, which is convenient for re-purchase or reference of previous shopping experience.
Frequently Asked Questions
Why can't I see my order? : Please make sure that the order number you entered is correct and that it is a valid order for this website. If you still cannot find it, please contact customer service for assistance in locating it.
What if my order status is not updated? : Normally, we will update the status of your order as soon as possible. However, if there is no change for a long time, please check for delayed notification or contact the seller for details.
How do I change my shipping address or cancel my order? : Once an order has been processed, changes or cancellations may be limited. We recommend contacting us at the earliest opportunity for assistance.